Emergency Broadband Benefit Program
The Federal Communications Commission’s (FCC’s) Emergency Broadband Benefit Program (EBB Program) is a temporary federal program that launched on May 12, 2021 to help eligible households pay for internet service during the pandemic. For students whose families are struggling to afford their monthly internet service, this program may be able to help. The Universal Service Administrative Company (USAC) administers the EBB Program under the direction of the FCC. Visit GetEmergencyBroadband.org for more information.
FCC EBB Program Resources for Schools and Districts
- Letter & FAQs for K-12 schools and districts [PDF]
- Outreach Toolkit for K-12 schools and districts [PDF] | [Word]
- Additional outreach toolkit materials from the FCC, including in Arabic, Amharic, Burmese, Chinese (Traditional), French, Haitian Creole, Korean, Portuguese, Russian, Somali, Tagalog, and Vietnamese are available at: https://www.fcc.gov/emergency-broadband-benefit-outreach-toolkit
- Additional social media graphics from the FCC are available at: https://www.fcc.gov/emergency-broadband-benefit-social-media-images
- Template Letter for Free or Reduced Priced Lunch Verification
- Sample Consent Form
Strategies for School and District Outreach to Families
As trusted community members, schools and districts are encouraged to engage in outreach to eligible families. In addition, schools and districts can take steps to help families navigate the sign-up process. Consider using the following strategies to get the word out to families:
FAQs: About the Emergency Broadband Benefit Program
- Received a Federal Pell Grant during the current award year;
- Is enrolled in or qualifies for the Lifeline program through participation in one of the following federal assistance programs:
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance
- Veterans and Survivors Pension Benefit
- Participates in one of several Tribal specific programs: Bureau of Indian Affairs General Assistance, Tribal Head Start (only households meeting the relevant income qualifying standard), Tribal Temporary Assistance for Needy Families (Tribal TANF), Food Distribution Program on Indian Reservations;
- Experienced a substantial loss of income due to job loss or furlough since February 29, 2020, and the household had a total income in 2020 at or below $99,000 for single filers and $198,000 for joint filers; or
- Meets the eligibility criteria for a participating providers’ existing low-income or COVID-19 internet service program.
- Use USAC’s Companies Near Me tool to confirm whether there is a participating internet service provider offering service in their area.
- There are several ways to sign up for the program, so families should contact their preferred participating provider for more information. A service provider may operate its own eligibility process if they have received approval from the FCC. The service provider also may work with the school to confirm household eligibility through the free or reduced price school lunch program or school breakfast program if the school has obtained written consent from the family to release such information. A service provider may also use or direct applicants to use the Lifeline National Eligibility Verifier (National Verifier) application process, which is administered by USAC. National Verifier applications can be completed at a participating service provider store location, online, or via mail.
- When applying, applicants must provide: (a) full name, (b) date of birth, and (c) address. To verify their identity, applicants may provide the last four digits of their Social Security Number (SSN), or their full Tribal Identification (ID) Number, or they can submit one of the following to verify their identity: a U.S. Government-issued ID, military ID, U.S. passport, U.S. driver’s license or ID, or an Individual Taxpayer Identification Number. If the household is eligible through a child or dependent, applicants will also be asked to provide similar information for the benefit qualifying person. More information on forms of documentation is available on the USAC website: https://getemergencybroadband.org/how-to-apply/show-you-qualify/
- Verify eligibility. Families qualifying for the EBB Program using their NSLP or SBP eligibility status will also need to submit certain information and/or documentation to verify their eligibility for the EBB Program, depending on whether their child attends a CEP school or district:
- For CEP schools or districts:
- If applying online, select the eligible CEP school/district from the dropdown menu.
- If applying by mail, provide the school name, city, and state of a school that participates in the Community Eligibility Provision for the 2019–2020 and/or 2020–2021 school years.
- For non-CEP schools or districts:
- For CEP schools or districts:
- For CEP schools or districts, the USAC will automatically check the name of the CEP school or district against the Food Research and Action Center (FRAC) database to confirm CEP status and household’s eligibility.
- For non-CEP schools, neither USAC nor the participating provider will be contacting the school or district to confirm the student’s participation in the free or reduced price school lunch program or school breakfast program.
- Protecting student privacy. In accordance with student privacy requirements under the Family Educational Rights and Privacy Act (FERPA) and the National School Lunch program, a school or district that initiates sign up for eligible students must obtain written consent to share student participation in the free or reduced price school lunch program or the school breakfast program with a participating provider. A template consent form that can be adapted is available in the outreach toolkit.
- Working with participating providers. To verify eligibility, schools would need to work directly with the participating provider or providers in their area, and those providers may need to seek additional authorization from the FCC to operate their own verification process using the NSLP and SBP meal eligibility status information provided by the school. Schools interested in this option should discuss this with local providers directly to see if the providers have the ability to operate this type of verification process.
This page was produced by the U.S. Department of Education regarding the Federal Communications Commission’s Emergency Broadband Benefit Program (EBB Program). Other than statutory and regulatory requirements included on this page, the contents of this guidance do not have the force and effect of law and are not meant to bind the public. The information on this page is intended only to provide clarity to the public regarding existing requirements under the law or the Department’s or agency’s policies.
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